Returns + Exchanges
When you place an order with us on markkenlydominotan.com, you are welcome to return any item(s), provided you return them within 30 days of delivery according to danish law. (Please note that we do not return custom made atelier prices.)
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
You may return your item(s) to us using your own shipper if you wish. If you do, please return the item(s) within 30 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the item(s) and will be liable for damage to them until we receive them at our warehouse. Please send your return in the original box. In case of dispute, we also recommend you retain proof of sending.
You should address your return to:
Mark Kenly Domino Tan Aps
Kristianiagade 16 kld.
DK - 2100 Copenhagen
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider
Your retuned product cannot be replaced. Please place a new order line. You will be reimbursed for the returned product. If you have received your returned product as a gift, the buyer will automatically receive a refund. Please note that product purchased in the Online shop cannot be returned to authorised retailers.